Frequently Asked Questions
eHawaii.gov Account FAQ
Some eHawaii.gov applications require a strong password.
On the Retrieve Password page, enter the email address listed on your eHawaii.gov account.
Please call our Customer Service Desk at (808) 695-4624 for assistance.
Notification Center FAQ
Notifications are enabled for the following:
CCHNL, Honolulu Records Collection
- Email Notification listing all new Agendas sent at the end of the day.
- Bills & Resolutions
- Email Notifications of new bills and resolutions sent within 2 hours of publication.
- Email notification listing all Communications changes sent at the end of the day.
County of Kauai Real Property Tax
- Kauai Property Tax Reminder
- The KPT alert is a reminder to pay real property taxes that are due semi-annually.
DCCA, Business Registration Division
- DCCA BREG: MyBusiness Alerts
- DCCA BREG: MyBusiness Reminders
- DCCA BREG: Trade Name, Trademark, Service Mark Reminders
- RSS Alerts
- request a verification for either your email or mobile device
- you will receive an email or text message with a code
- enter the code in the field provided
For email verifications:
- ensure your email is correct;
- check your spam or junk inbox and make sure the message has not been filtered; and
For mobile verifications:
- check that your mobile provider is correct; and
- try to re-verify your mobile number.
There are a few exceptions where the mobile provider is not in our allowed SMS messaging partners.
To view a list of all alerts sent to you, please access the history tab of the Notification Center.
You can either:
- remove a free* or expired alert; or
- turn off the delivery method for the particular alert.
To stop notifications of alerts that are expiring, go to the Notifications Center, then:
- select the option; and
- turn off the delivery methods.
Available Mobile Providers
- Airfire Mobile
- Alaska Communications
- Appalachian Wireless
- AT&T Mobility
- Bluegrass Cellular
- Boost Mobile
- Carolina West Wireless
- Cellular One of East Central Illinois
- Cellular One of East Arizona
- Cellular One of Northeast Pennsylvania
- Cellular One Bermuda
- Cellular One Nation
- Cellular One TXOK
- C Spire Wireless
- Chariton Valley Wireless
- Cincinnati Bell Wireless
- Clear Talk
- Corr Wireless
- Cricket Communications
- DTC Wireless
- Element Mobile
- GCI Wireless
- Golden State Cellular
- Google Fi
- i wireless
- Long Lines Wireless
- MetroPCS (T-Mobile US)
- Mobi PCS
- Nex-Tech Wireless
- Page Plus Cellular
- Pioneer Cellular
- Pocket Communications
- Simple Mobile
- Spectrum Mobile
- Sprint Nextel
- Syringa Wireless
- T-Mobile US
- TracFone Wireless
- Union Wireless
- U.S. Cellular
- Verizon Wireless
- Viaero Wireless
- Virgin Mobile USA
- West Central Wireless
- XIT Communications