Transcript for Retrieve Password Help Video

  1. If you can't remember the password to your Account select 'Retrieve Password'.
  2. Enter your email address.
  3. Answer the secret question. If you forgot the answer, contact customer service for further assistance.
  4. Now the system will send you an email to set a new password.
  5. Enter a new password. The notification will change to indicate when the password is strong.
  6. Your password has been set and now you can use the new password to login.
  7. To retrieve your password go to


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