Transcript for Retrieve Password Help Video

  1. If you don't remember your eHawaii.gov password select Retrieve Password.
  2. Enter your email address.
  3. Answer the secret question.
  4. If you forgot the answer, contact customer service for further assistance.
  5. Now the system will send you an email with a temporary password.
  6. Use the temporary password to login.
  7. That's it! Now you're logged in.
  8. To change the temporary password, go to My Account and select Change Password.
  9. Enter the temporary password.
  10. Enter a new password.
  11. The notification will change to indicate when your password is strong.
  12. Now your password has been updated.
  13. To retrieve your password go to login.ehawaii.gov.

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